TERMS AND CONDITIONS

Thank you for visiting our website. Please read through our terms and conditions below. You may print and save a copy for your reference.

This website is owned and operated by:

Payment

We accept all major credit cards (VISA, MASTERCARD, AMEX & DISCOVER) via the secure payment gateways. You will be asked to confirm your details before proceeding to the payment page. If you need to make changes following the completion of payment contact our Support team. See Contact Us page.

Customer Support

We can be contacted by phone, email, live chat and fax during our business hours from Monday to Saturday 9:00 am to 6:00 pm EST. Any messages received beyond office hours will be answered as soon as possible when we resume.

Prices

The cost of each Dr. SkinAid® products. The price also includes Shipping fees. The merchandise cost and shipping fees are subject to change.

Quality Assurance

The manufacturers of the Dr. SkinAid® products we carry are all GMP-compliant in terms of manufacturing facilities and operations. We ensure that the Dr. SkinAid® formula is consistent in every finished product.

Delivery

Our goal is to send out your order(s) as soon as practically possible when they come in. You are entitled to be refunded or credited if we fail to deliver on time. For more information on Shipping Rules and Restrictions, see available Shipping Information below. If we cannot deliver the product you order, for any reason, we will contact you and give you the option to cancel and receive a refund or accept a substitute item.

In-Stock Items

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cutoff time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding national holidays.

Backordered or Advanced Sale Item

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, “advanced sale: buy now for shipping in 4-6 weeks”) is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Available Shipping Options

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization before cut-off time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding national holidays.

Mail delivery times depend on what service you use to send your item, its origin and where it’s going. See below for a list of expected delivery timeframes for our domestic standard, express and overnight services.

Contiguous U.S. Shipping

All orders from Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from:

807 Airport Access Road, Unit D, Traverse City, Michigan 49686

Overnight and Express orders are delivered via FedEX® to physical addresses only. Express orders may ship via FedEX® Express Delivery or USPS Priority Mail 2-3 Day Delivery depending on the availability of forwarding facilities in your area. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: USPS First Class Mail service, covers all states of USA, PO Box, FPO and APO Addresses and offers delivery within 4-10 business days depending on the availability of USPS forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

Non-Continental U.S. Shipping

The following rates apply to Alaska, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

U.S. Minor Outlying Islands Shipping

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs. 

U.S. Military Addresses

Canada Shipping

All Canada orders originate from:

1645 Enterprise Rd Unit B, Mississauga, Ontario L4W 4L

Overnight and Express orders are delivered via Canada Post Priority and Canada Post Xpressport respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 2-9 business days or more depending on the availability of Canada Post forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season. 

United Kingdom Shipping

All UK and EU Orders originate from:

Unit 6A, Mill Rd. Industrial Estate, Linlithgow EH49 7SF

Overnight orders are delivered via Royal Mail Special Delivery Guaranteed™. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM British Summer Time from Monday to Friday only. Overnight orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Royal Mail 1st Class Delivery service, covers all states of United Kingdom and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

Other European Countries

Shipping Cut-off time for Express orders is 11 AM British Summer Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

Australia Shipping

All Australia Orders originate from:
118 Denison Street, Hillsdale New South Wales 2036

Overnight and Express orders are delivered via AusPost Standard Overnight and AusPost Express respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Australian Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: AusPost Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

International Shipping

All International Orders originate from:
807 Airport Access Road, Unit D, Traverse City, Michigan 49686 United States

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs  

Shipping Restrictions

Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.

All expedited orders require street address.

Please note, international orders are subject to duties, customs, and value added taxes.  If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Cancellations 
Dr. SkinAid® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 100% Money-back Guarantee; your satisfaction is our no.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page. 

For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund. 

Return Policy

Prior to reporting a complaint on failed treatments or submitting a return request, PLEASE READ THE FOLLOWING:

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (‘RMA’). All Goods are returned at the Customer’s risk and expense except when it is an error in manufacturing, shipping, packing or customer service. The Customer is responsible for returning Goods to the Company and providing proof of delivery of such return. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

The Company operates a 30-day money back guarantee policy. To be accepted for return on this basis, keep the following in mind:

• Item should be returned to the company within 30 days from despatch date.
• Shipping and Handling Fees are Non Refundable. For orders which were shipped free (via standard shipping), an amount of $9.95 will be deducted from the invoice value of goods.
• Unopened items are entitled to full merchandise refund.
• Any Goods returned that are opened or used (within the 30-day money back guarantee), will be subjected to a minimum restocking fee of 20% of the invoice value of the Goods.

Products purchased through Dr. SkinAid® under warranty may be returned for replacement or full/partial credit by following these steps:   

1. Fill up the Returns Form or Contact Dr. SkinAid® Customer Service Dept. at 1-877-DRREPEL (377-3735) option 2 to obtain a Return Merchandise Authorization (RMA).  
2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  
3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-877-DRREPEL (377-3735)
4. For all merchandise returned to Dr. SkinAid® shipping costs will be deducted from the credit or refund. The Customer should return the Goods to the warehouse it originated, clearly quoting the Returns Material Authorization Number (RMA), Customer’s name and order number on the outside of the package:

Return items for refund or exchange:

USA and International Orders

Dr. SkinAid®
Returns and Exchange Department
807 Airport Access Rd. Unit D, Traverse City, Michigan 49686
United States

Canada

Dr. SkinAid®
Returns and Exchange Department
P.O. Box 7200, PO A, 
Mississauga, Ontario L5A 0A3

United Kingdom and Other European Countries

Dr. SkinAid®
Returns and Exchange Department
P.O. Box 13511, Linlithgow, West Lothian, EH
United Kingdom

Australia

Dr. SkinAid®
Returns and Exchange Department
118 Denison Street, Hillsdale, New South Wales 2036

General Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by manufacturer of Dr. SkinAid®. We keep all our site information correct and up to date. However, this does not mean we make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

We will not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Dr. SkinAid® takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Protection of Privacy

We will have your name, delivery details, address and telephone numbers and again, these will not be disclosed to any third party. No credit card details will be stored by us whether payments are made via PayPal or other merchant we use to process payments. We will also email you after your order to ask if you would like to be added to our address list and we will not add you without your permission.

Exceptions

Nothing in this disclaimer notice shall serve to limit or exclude any liability for death or personal injury arising from Dr. SkinAid® negligence, or for fraud, or for anything else which it would not be lawful for Dr. SkinAid® to exclude.

Use of this Website

By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.

If any of the content of this disclaimer notice is found to be illegal, invalid or unenforceable under the applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice and the illegal, invalid or unenforceable part shall be amended to the minimum extent necessary to make it legal, valid and enforceable.

All material on this website, including text and images, is protected by copyright law and such copyright is owned by Dr. SkinAid® unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, distributed, broadcast or transmitted in any way without the copyright owner’s consent, except for your own personal, non-commercial use.

Prior written consent of the copyright owner must be obtained for any other use of material. Copyright of all images on this site remains with the artist or copyright owner at all times. No part of this site may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by Dr. SkinAid®  

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by laws of New York, USA and any disputes in relation to it are subject to the jurisdiction of the courts in New York.

We reserve the right to update these terms and conditions and our pricing from time to time. All purchases are subject to these Terms and Conditions so please read them carefully each time you place an order.