Shipping Rates and Policies

Non-Continental U.S. Shipping

The following rates apply to Alaska, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

U.S. Minor Outlying Islands Shipping

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

U.S. Military Addresses

Canada Shipping

All Canada orders originate from:

1645 Enterprise Rd Unit B, Mississauga, Ontario L4W 4L4

Overnight and Express orders are delivered via Canada Post Priority and Canada Post Xpressport respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 2-9 business days or more depending on the availability of Canada Post forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

United Kingdom Shipping

All UK and EU Orders originate from:

Unit 6A, Mill Rd. Industrial Estate, Linlithgow EH49 7SF

Overnight orders are delivered via Royal Mail Special Delivery Guaranteed™. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM British Summer Time from Monday to Friday only. Overnight orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Royal Mail 1st Class Delivery service, covers all states of United Kingdom and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

Other European Countries

Shipping Cut-off time for Express orders is 11 AM British Summer Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

Australia Shipping

All Australia Orders originate from:

118 Denison Street, Hillsdale New South Wales 2036

Overnight and Express orders are delivered via AusPost Standard Overnight and AusPost Express respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Australian Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: AusPost Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

International Shipping

All International Orders originate from:

807 Airport Access Road, Unit D, Traverse City, Michigan 49686 United States

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs  

Shipping Restrictions

Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.

All expedited orders require street address.

Please note, international orders are subject to duties, customs, and value added taxes.  If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Cancellations 

Dr. SkinAid® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 100% Money-back Guarantee; your satisfaction is our no.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page. 

For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund. 

Return Policy

Prior to reporting a complaint on failed treatments or submitting a return request, PLEASE READ THE FOLLOWING:

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (‘RMA’). All Goods are returned at the Customer’s risk and expense except when it is an error in manufacturing, shipping, packing or customer service. The Customer is responsible for returning Goods to the Company and providing proof of delivery of such return. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

The Company operates a 30-day money back guarantee policy. To be accepted for return on this basis, keep the following in mind:

·         Item should be returned to the company within 30 days from despatch date.

·         Shipping and Handling Fees are Non Refundable. For orders which were shipped free (via standard shipping), an amount of $9.95 will be deducted from the invoice value of goods.

·         Unopened items are entitled to full merchandise refund.

·         Any Goods returned that are opened or used (within the 30-day money back guarantee), will be subjected to a minimum restocking fee of 20% of the invoice value of the Goods.

Products purchased through Dr. SkinAid® under warranty may be returned for replacement or full/partial credit by following these steps:   

1. Fill up the Returns Form or Contact Dr. SkinAid® Customer Service Dept. at 1-866-754-6243 (SKINAID) option 2 to obtain a Return Merchandise Authorization (RMA).  

2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  

3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-866-754-6243 (SKINAID).

4. For all merchandise returned to Dr. SkinAid® shipping costs will be deducted from the credit or refund. The Customer should return the Goods to the warehouse it originated, clearly quoting the Returns Material Authorization Number (RMA), Customer’s name and order number on the outside of the package:

Return items for refund or exchange:

USA and International Orders

Dr. SkinAid®
Returns and Exchange Department
807 Airport Access Rd. Unit D, Traverse City, Michigan 49686
United States

Canada

Dr. SkinAid®
Returns and Exchange Department
P.O. Box 7200, PO A, 
Mississauga, Ontario L5A 0A3

United Kingdom and Other European Countries

Dr. SkinAid®
Returns and Exchange Department
P.O. Box 13511, Linlithgow, West Lothian, EH
United Kingdom

Australia